FAQs

At Van Supplies, we go to great lengths to ensure your shopping experience is as easy and secure as possible.

Below are common Frequently Asked Questions. If you have a specific question, feel free to email us at websales@vansupplies.com or call us on 0800 107 0003.

 

How long does it take for my order to arrive?

We operate a Next Working Day delivery service to the UK Mainland (For Highlands, Islands & Offshore areas please see our Delivery Section for more information).

What happens if I am not at home for delivery?

The delivery driver making your delivery will leave a contact card for you to re-arrange delivery for an alternative day.

Can I track my order?

Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.

Why am I being charged for delivery on my order when it states delivery is free?

All our delivery charges are pre-set by our courier company. We sell some oversized items which require a specialist courier company to fulfil the delivery, there is an additional charge for these. Also, our courier company consider some surcharge postcodes as 'Out of area'. There is an additional charge for these also. For a breakdown of where we deliver to including any additional costs please see our Delivery Information section.

Can I still get a roof bar set if my vehicle is not an option on your store?

We design and manufacture a wide range of products on site, we do not list every single product we manufacture on our website. We are also continually designing and developing new products, so there is a possibility that the product for your vehicle is still being developed. A bespoke solution may also be available. Please Contact Us for more information.

How long will a roof bar set or Van Racking last?

The majority of our products are manufactured from either Extruded Aluminium or Stainless Steel materials. All of our van racking products are manufactured using light weight materials, then surface treated onsite and assembled to be durable for operation.

For added piece of mind we offer a 3-year guarantee on all of our roof equipment parts.

Are all the roof bar & van racking packages the same?

No, each vehicle has different fixing points that require different methods of mounting. This varies from manufacturer, model and even within different variants of vehicle model. However, we have extensive knowledge of what each vehicle requires and can provide a solution for nearly every light commercial vehicle on the market.

Can I order replacement parts?

Yes, if you Contact Us we can supply the parts you require. Although this could depend on the date of purchase and the type of product you own.

Can I place an order over the telephone?

Yes, please telephone 0800 107 0003 our customer service team is available to take your order 9am to 5pm Monday to Friday.

Which credit cards do you accept?

We currently accept the following credit cards when placing an order through our website or on telephone orders: Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron.

Can I use a different payment method?

We accept all major credit/debit cards, unfortunately we are unable to accept payment by cheque or store cards.

How do I apply a promotional code?

You can add a valid promotion code in the Basket.

Can I get more information on a product?

We do try to give you as much information as possible on all of our products, however, if you require any additional information then please use the Contact Us form, email, or call our customer service team on 0800 107 0003 they will try to provide you with all the information you require.

Can I return my order for a refund?

If you are unhappy with your purchase you have the right to return it. Please refer to our Returns Policy for information on how to do this.

Is it possible to change the address/cancel or amend my order?

Due to the volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.

How can I make a complaint?

In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Please Contact Us